I was so thankful that I stumbled onto your website so that I could compare quotes from the installers with the best reputations. After spending 3 months researching all sorts of different companies, I managed to find a great one in just 24 hours thanks to you guys. Good luck in the future, I’m already recommending your site to everyone I know.
Choosing a Reliable Supplier
After you’ve done the numbers, decided on product/service, you need to make sure you’re comfortable with the people installing your system.
Choosing a company can mean the difference between a smooth trouble free experience and headaches and unanswered phone calls down the track.
Take the time to ask a few questions before you sign on the dotted line and you won’t regret it.
What makes a good company
Informative sales process
The company should be transparent and open about the products they install and the services the provide. They should endeavour to educate you and help you choose the best solution to meet your needs, not just sell you the solution that makes them the most money. Don’t sign with anyone saying that you need to sign up that day, it’s most likely a con.
Although this doesn’t necessarily mean that the installation will be of high quality, it means that the installers are serious and organised, a good sign. You should be presented with a professional looking quote showing all expenses plus any further information about . On signing up, you should be sent an invoice and instructions on what will happen next.
The installers should turn up on time and if not, call ahead to let you know. They should discuss with you the location of the installation and confirm that you’re happy with this. On completion, they’ll show you their work, show you how the system works. The area should be left clean and tidy and all rubbish removed. Warranty and other documentation is generally sent by mail the following week.
Who services your warranty
This is a crucial question you need to ask your installation company. Ask who will cover the cost of shipping if any parts need to sent back to the manufacturer and fitting the replacement. If the company can’t answer this and it isn’t in their terms and conditions, walk away. Some installers make you have a yearly check up and if you miss this just once, it voids your installation warranty and they forgo any responsibility – don’t sign with companies like this, it’s unethical and wrong.
There’s nothing more frustrating than calling a company and never being able to get through to them, if this is the case, walk away. If they won’t pick up the phone when you’re trying to give them money, imagine how hard they’ll be to get hold of if you have a warranty issue in the future.
After sales service
Does the company follow up to make sure the system is working as they said it would? They should do this within a couple of months.
What customers are saying about our services
Great site and thanks again for the assistance. I was able to compare and get the best deal for a 3kW solar power for my home.
Ferny Grove, QLD
All the tips I need to look out for was all there on the site. On top of that, I was able to get three quotes within 24 hours to compare prices and get the best deal. I’m very thankful. You really did make the whole experience so much simpler.
Victoria Park, WA
Thanks very much for your prompt attention to this for me, your customer service is unbelievable - much appreciated and once again thanks